SECAUCUS, N.J., April 5, 2017 /PRNewswire/ — The Vitamin Shoppe®, a multi-channel specialty retailer and manufacturer of nutritional products, today announced that StellaService, an independent company that measures the customer service performance of online businesses, recently recognized the Vitamin Shoppe with a 2017 StellaService Elite Overall Award—a top honor reserved for the best-of-the-best performers across multiple service channels.
StellaService’s Elite Awards annually recognize retailers for best-in-class customer service across phone, email, chat, shipping and returns. The 2017 Awards were granted following analysis of thousands of customer service data points collected by StellaService shopping analysts throughout the course of 2016. Retailers can receive Elite Awards for individual channels, or can be named Elite Overall for consistent, industry-leading customer service. From the analysis, only 23 out of more than 500 companies measured by StellaService qualified for the 2017 StellaService Elite Award, showcasing the rigorous requirements for inclusion.
The Vitamin Shoppe retains its place in the top five overall performers within the StellaService Ecommerce Index for the second year in a row, continuing to be recognized as a top service leader helping set the standard for best-in-class customer service. Of the 23 companies awarded, The Vitamin Shoppe ranked 4th and is among the eight companies to be named Elite Overall in 2017.
Commenting on the Award, Mike Hollick, Director of Customer Care, stated, "We strive to provide our customers with the quality service they come to expect from our Health Enthusiasts and we are honored to see our efforts recognized by StellaService. This award is a testament to our commitment to helping our customers on every step of their health and wellness journey."
"At The Vitamin Shoppe, enhancing our customers experience is at the forefront of everything we do. We are committed to helping them achieve their personal wellness goals and to live a better and healthier life. Having best-in-class customer Service is one of many ways we deliver on that promise," said Colin Watts, Chief Executive Officer, The Vitamin Shoppe.
"The bar for customer service excellence continues to be raised and companies such as The Vitamin Shoppe set the standard on what customers expect from their shopping experience," said Kevon Hills, SVP of Operations and Insights, StellaService. "We congratulate The Vitamin Shoppe on another successful year at achieving Elite status."
About the Vitamin Shoppe, Inc. (NYSE:VSI)
The Vitamin Shoppe is a multi-channel, specialty retailer and contract manufacturer of nutritional products based in Secaucus, New Jersey. In its stores and on its website, the Company carries a comprehensive retail assortment including: vitamins, minerals, specialty supplements, herbs, sports nutrition, homeopathic remedies, green living products, and beauty aids. In addition to offering products from approximately 900 national brands, The Vitamin Shoppe also carries products under The Vitamin Shoppe®, BodyTech®, True Athlete®, MyTrition®, plnt®, ProBioCare®, Next Step® and Betancourt Nutrition® brands. The Vitamin Shoppe conducts business through more than 775 company-operated retail stores under The Vitamin Shoppe and Super Supplements retail banners, and through its website, www.vitaminshoppe.com. Follow the Vitamin Shoppe on Facebook at http://www.facebook.com/THEVITAMINSHOPPE and on Twitter at http://twitter.com/VitaminShoppe.
StellaService helps companies grow through better service across their stores, contact centers and ecommerce fulfillment. Through a combination of software and proprietary data and insights, StellaService helps companies improve their operational and front-line team performance. The company offers solutions including employee engagement tools, real-time customer feedback surveys and objective performance measurement across online and in-store channels. Together, these solutions enable companies to build brand equity, increase customer advocacy and drive sales. For more information, visit www.stellaservice.com.
SOURCE The Vitamin Shoppe